Return & Exchange Policy Tommy Outdoor Products LLC
Last Updated:Â [04/08/2025]
At Tommy Outdoor Products LLC, we stand behind the quality of our gear. If youâre not fully satisfied with your purchase, our hassle-free return and exchange process ensures a quick resolution.
1. Eligibility
Timeframe: Items may be returned or exchanged within 30 days of delivery.
Condition: Products must be unused, in original packaging, and with all tags/labels attached.
Proof of Purchase: A valid order number or receipt is required.
2. Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned:
Final sale items (clearly marked at purchase).
Used or damaged gear (e.g., tents with signs of wear, opened sleeping bags).
Customized or personalized products.
3. Return Process
Step 1: Contact our support team at help@wareoutdoor.shop  within 30 days to initiate a return. Include your order number and reason for return.
Step 2: Pack the item securely in its original packaging. Attach the provided return label (if applicable). Step 3: Ship the item to: [Insert Return Address] Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
4. Refunds
Processing Time: Refunds are issued within 5-10 business days after we receive and inspect the item.
Method: Refunds will be credited to your original payment method. Shipping fees are non-refundable.
Store Credit: Option available upon request for faster resolution.
5. Exchanges
Need a different size, color, or product?
Contact us first to confirm availability.
Exchanges follow the same eligibility criteria as returns.
6. Damaged or Defective Items
If your item arrives damaged or defective:
Notify us within 7 days of delivery.
Provide photos/video of the issue.
Weâll cover return shipping and expedite a replacement or full refund.
7. International Returns
[Optional: Add if applicable]
Customers outside the U.S. may be responsible for customs fees and return shipping costs.
8. Questions?
Contact our customer care team: Email:Â help@wareoutdoor.shop Phone:Â +16502720872 Address:Â 2177 3rd St, San Francisco, CA 94107
